Shipping Policy

Last Updated: 3rd Dec 2025

At Morallure, we are committed to providing a seamless delivery experience that reflects the quality of our products. This Shipping Policy outlines key information regarding order processing, shipping times, and delivery terms for purchases made via morallure.co.uk.

Shipping Availability

We currently ship to:

United Kingdom
European Union member states

If your country is not listed above and you wish to place an order, please contact us at morallure.shop@gmail.com before checkout.

Order Processing

All orders are processed within 1 to 2 business days. Orders placed after 2:00 PM GMT, on weekends, or on UK public holidays will be processed on the following business day.

Upon dispatch, you will receive a confirmation email containing your tracking number and delivery carrier information.

Estimated Delivery Times

United Kingdom: 5 - 7 business days

European Union: 6 - 8 business days

Delivery timelines are estimates only and may be subject to change due to factors beyond our control, including weather conditions, customs clearance, or courier delays.

Shipping Fees

We offer complimentary tracked shipping to all eligible destinations:

United Kingdom: Free
European Union: Free

No additional delivery charges will be applied at checkout.

Tracking Your Order

Once your order has been dispatched, you will receive a shipment confirmation email with a tracking link. You may track your parcel’s progress at any time via the courier’s website.

Delivery Attempts and Undeliverable Packages

If no one is available at the delivery address, the courier may attempt redelivery, leave the parcel in a secure location, or return it to the depot. If the package is returned to us due to failed delivery attempts or an incomplete/incorrect address, we will contact you to arrange re-shipment. Additional charges may apply.

Customs and Import Duties

Orders shipped to destinations within the UK and EU are not expected to incur customs duties or import taxes. In the rare event that such charges apply, they will be the responsibility of the recipient.

Address Accuracy

To avoid delays, please ensure all shipping details are complete and accurate at the time of purchase. Morallure is not responsible for parcels delayed or lost due to incorrect or incomplete delivery information.

Support

If you have any questions regarding your delivery or require assistance with an existing order, please contact our Customer Care Team:

morallure.shop@gmail.com
Our team is available Monday to Friday, 9:00 AM – 5:00 PM GMT.